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and services without paying royalties and without any other obligations or restrictions by using the site you agree to receive certain communications from taa in connection with taa support communities taa may respond to your post directly in the taa support communities or may attempt to contact you outside the site via telephone email or other method of communication for example you may receive reminder emails for posts if you have not visited taa support communities for a certain period of time a reminder to respond to answers that have helped you or solved your question or a survey on improving the services offered at the site for questions or problems regarding the site please post a question on the site or email https support cch com contact submissions submissions should be relevant and based on your own honest opinions and experience stay on topic submissions should either be a product question or a product answer to use taa products and services more effectively if submissions are arranged by topic please only provide topic related submissions do not add submissions about discussions of taa policies or procedures or speculation on taa decisions comments or questions on pricing availability or implementations and the like that are not about product support instead please reach out to your sales rep be polite this is a professional site don t attempt to drown out other people s opinions or engage in name calling or attack people based on whether you agree with them taa will not tolerate inappropriate statements material or links in particular no submissions that are taunting libelous defamatory indecent harmful inflammatory harassing intimidating threatening hateful objectionable discriminatory abusive vulgar obscene pornographic sexually explicit or offensive in a sexual racial age ability cultural or ethnic context no advertising solicitations or promotions do not advertise promote or solicit your own or any third party goods or services do not compare refer to or include links urls to your own or any third party products and services don t impersonate other people or organizations or pretend to be someone or something you re not member names may not contain website email addresses or other contact information keep within the law no material may be submitted that is intended to promote or commit an illegal act submissions must be your own or submissions to which you have permission to use you warrant and represent that you own or otherwise control all of the rights to the information contained in your submission the taa designated agent for dmca notices is law department cch incorporated 2700 lake cook road riverwoods il 60015 phone 8475805045 email wkuslawdept wolterskluwer com misconduct may violate state and federal laws including the federal trade commission act and can lead to legal action and civil and criminal penalties license to use submission by sending a submission to the site you agree to grant taa a perpetual royalty free non exclusive worldwide right and license to use reproduce modify adapt publish translate create derivative works from distribute perform play make available to the public and exercise all copyright and publicity rights with respect to the submission if you do not want to grant to taa the rights set out above do not send your submission to the site never reveal any personal information such as social security numbers or tax return information minors you must be at least 13 years old to post to the site if you are over 13 years old but have not yet reached the age of majority you must have your parent or guardians permissions to post to the site interference with the site you agree to not interfere with or disrupt the site reporting abuse for some types of submissions including reviews answers and discussions you can report possible violations of these tou by choosing the flag option from the drop down menu on the post and entering the reason you believe it violates these tou this site uses cookies by continuing to browse this site you are agreeing to our use of cookies continue or find out more tax accounting home support cases my support cases open a support case knowledge databases knowledge base video tutorials product support product support application status e file diagnostics and rejections software delivery contact us contact us chat with representative support community remote support session admin user admin notifications log management video library application status chat schedule lms admin form status tax accounting home privacy cookie notice last updated september 16 2023 introduction wolters kluwer n v along with its various affiliated businesses collectively wolters kluwer we us or our wants to inform you about the ways we process your personal information in this privacy cookie notice we explain what personal information we collect use and disclose personal information means any data relating to an individual who can be identified directly or indirectly based on that information this may include information such as names contact details online identification data online identifiers or other characteristics specific to that individual this privacy cookie notice applies when you visit our websites solutions and other services including events and web chat communications that refer or display a link to this notice services this privacy cookie notice may be supplemented or replaced by additional privacy statements or terms provided to you from time to time layered notice headers who we are what personal information do we collect how we collect personal information how we use your personal information sharing your personal information how long do we keep your personal information how we protect your personal information what are your rights use of cookies links to other websites additional information for california residents how you can contact us updates to this notice who we are wolters kluwer is a global organization consisting of many companies worldwide personal information provided to or collected by wolters kluwer via our web pages is controlled by wolters kluwer n v p o box 1030 2400 ba alphen aan den rijn the netherlands and or one of its affiliates or subsidiaries we are committed to safeguarding the personal information of our customers users employees and other stakeholders while helping our customers employees investors and society create a deeper impact and make the right decisions if you wish to contact us in relation to questions regarding your personal information we refer you to the how you can contact us section below what personal information do we collect the type of personal information we collect depends on your relationship with us and the services we deliver to you to that end we may collect the following personal information about you name and contact details such as first and last name email address postal address telephone number work related information such as job title and other employment or education information account credentials such as passwords and other security information for authentication and access financial information such as bank account credit and debit card numbers for processing of payments usage information such as behavioral information about how you navigate within our services and which elements of our services you use the most and information regarding the products and or services you wish to order wish list preferences interest etc computer device and connection information such as ip address browser type and version and location audio and visual information such as your voice and image as captured in photographs video or audio recordings if you attend our events or leave us a message any other information shared by you through our websites apps and other products and services including web chat communications if you are under 13 years of age please do not use or access the services wolters kluwer does not knowingly collect or maintain personal information as defined by the united states children s online privacy protection act from persons under 13 years of age if wolters kluwer learns that personal information of persons under 13 has been collected on or through the services we will take appropriate steps to delete this information how we collect personal information we and our third party service providers may collect personal information from the following sources direct interactions such as when you register for our services make a purchase or communicate with us including through our web chat features data from third parties such as information on third party websites or other information you may have made publicly available or information provided by third party sources including but not limited to government entities and data resellers automated tracking technologies such as information automatically collected about your interaction with our services and websites using various technologies such as cookies web logs and beacons and internet tags how we use your personal information personal information is used for the purposes for which it has been collected and might be further used for statutory or other legitimate purposes only as an example if you make use of our service contact form or web chat features on our website we will use the information you provided in the first place to respond to your service request we might further use that information to improve the quality of our customer service process lawfulness of the processing is one of the main principles relating to the processing of your personal information we apply the following legal processing grounds processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract processing is necessary for the purposes of our legitimate interests for example to improve the quality of our products and services processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under the applicable data protection laws with your given consent depending on how you interact with us and the service we may use your personal information for the following purposes administering our relationship with you and our business such as providing and managing your access to and use of our services this processing is necessary for the performance of a contract improving our services and developing new products such as inviting you to participate in surveys or analyzing website traffic to optimize our websites or to personalize your experience with our services this processing is with your given consent or is necessary for the purposes of our legitimate interests marketing such as customer segmentation providing you with marketing or advertising communications that we think you may be interested in this processing is with your given consent or for our legitimate interests recruiting such as assessing job applicants this processing is in order to take steps prior to entering into a contract or with your given consent providing online communities such as making chat rooms web chats forums message boards or news groups available to you this processing is necessary for the performance of a contract or our legitimate interests please remember that any information disclosed in chat rooms forums message boards and other online groups is public we encourage you to exercise caution when disclosing personal information in these forums as this information is made available to other users do not disclose information in these public forums that might be considered confidential or proprietary or that you do not wish to be publicly available or that you are prohibited from disclosing other general business support purposes including but not limited to procurement financial and fiscal management risk and compliance management and external reporting this processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under the applicable data protection laws or for our legitimate interests sharing your personal information to be able to provide you the best possible services and further our business operations we may share certain information internally or with selected third parties there might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally parties we might share data with include other wolters kluwer affiliates or subsidiaries e g for customer data management or providing underpinning technology to support the services we are delivering our service providers e g for managing or hosting services and or underpinning technology for the services we are providing our business partners to the extent you have purchased or expressed interest in a product or service of such a business partner interacted with them or otherwise authorized the sharing of your personal information with such a business partner subscribing accrediting or professional organizations e g for providing utilization information to organizations that provide you with access to our services and or sharing tracking and redeeming credits for professional accreditation organizations involved in business transfers e g to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business other parties e g as needed for external audits compliance risk management corporate development and or corporate governance related matters or governmental authorities and regulators as required under applicable law whenever we share personal information internally or with third parties in other countries we have appropriate safeguards in place in accordance with the applicable data protection laws including as applicable the eu model clauses as required under the applicable law third parties are required to use appropriate safeguards to protect personal information and they can only access the personal information that is necessary for performing their specific tasks for how long we keep your personal information your personal information will be processed to the extent necessary for the performance of our obligations and for the time necessary to achieve the purposes for which the information is collected in accordance with our data retention policies and the applicable data protection laws when we no longer need your personal information we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it how we protect your personal information we have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe in addition we limit access to personal information by our employees business partners service providers and third party service providers to a need to know basis more specifically ...